Last updated: 06-04-2024
1. Refund Policy
1.1. Refunds:
We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may be eligible for a refund within 15 days from the date of purchase. To request a refund, please contact our customer service team at enquiry@armaje.com with your order details and reason for the refund request.
1.2. Eligibility for Refunds:
Refunds may be issued for the following reasons:
- Defective or damaged products.
- Incorrect or incomplete order fulfillment.
- Products that do not meet your expectations.
1.3. Refund Process:
Once your refund request is received and approved, we will initiate a refund to your original method of payment. Refunds may take 15 business days to process, depending on your payment provider.
1.4. Non-Refundable Items:
Certain items are not eligible for refunds, including:
- Personalized or custom-made products.
- Products that have been worn, washed, or altered.
- Clearance or final sale items.
2. Cancellation Policy
2.1. Cancellation by Customer:
If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled, but it may be eligible for a refund as per our refund policy outlined above.
2.2. Cancellation by Armaje:
We reserve the right to cancel any order for any reason, including but not limited to:
- Product unavailability.
- Inaccuracies in product descriptions or pricing.
- Suspected fraudulent activity.
If we cancel your order, we will notify you promptly and issue a full refund.
3. Contact Us
If you have any questions or concerns about our refund and cancellation policy, please contact us at enquiry@armaje.com.